Last updated: 20 October 2026

At Adnanfixit, we respect your privacy. This policy explains what personal information we collect when you visit adnanfixit.com or book our services, how we use it and what choices you have. By using our website or contacting us, you agree to this policy. Please also read our terms and conditions.

Who We Are

Adnanfixit is a home maintenance and repair company based in Dubai, UAE (Villa 4, Street 47, Al Satwa, Dubai). You can read more about us on our website. In this policy, “we”, “us” and “our” mean Adnanfixit.

Contact: adnanfixit2026@gmail.com | 050 580 6253

Information We Collect

Information you give us:

  • Your name, phone or WhatsApp number and email address
  • Your address or area, and any access details we need to reach you
  • Details about the job, including descriptions, photos and videos you send us
  • Messages you send us by WhatsApp, phone, email or our contact form

Photos and videos may show parts of your home. Please share only what is needed for the job, and avoid including people, documents or other personal items where you can.

Information collected automatically when you use our website:

  • Technical data such as your device, browser type, pages visited and the time you visit
  • Cookie and analytics data (see “Cookies” below)

We don’t ask for card numbers or banking passwords through our website.

How We Use Your Information

We use your information to:

  • Reply to your enquiries and give you a quote
  • Book, schedule and carry out your service, and contact you about it
  • Send you updates, confirmations and invoices
  • Improve our services and our website
  • Keep records and meet legal requirements
  • Protect our business and our customers from fraud or misuse

Who We Share It With

We don’t sell your personal information. We may share it only when needed:

  • Our technicians and team, so they can visit you and complete the job
  • Service providers, such as hosting, analytics, messaging and payment providers that help us run our business
  • Authorities, when required by UAE law or a valid legal request

When we share information, we share only what’s needed for that purpose. Some of our service providers may store or process information outside the UAE. Where this happens, we take reasonable steps to make sure your information stays protected.

WhatsApp and Third-Party Services

When you message us on WhatsApp, your messages are also handled by WhatsApp (Meta) under their own terms and privacy policy. Our website may also link to other websites, such as Google Maps or Google reviews. We’re not responsible for their privacy practices.

Cookies

Our website may use cookies and similar tools to make the site work, understand how visitors use it and improve it. You can change your browser settings to block or delete cookies, but some parts of the site may not work as well.

We may use analytics tools, such as Google Analytics, to understand website traffic.

How Long We Keep Your Information

We keep your information only as long as we need it to provide our services, keep business and tax records, handle any disputes and meet legal requirements. After that, we delete it or make it anonymous.

How We Protect Your Information

We take reasonable steps to protect your information from loss, misuse and unauthorised access. No online system is completely secure, so we can’t guarantee absolute security, but we limit access to people who need it.

Your Rights

Under the UAE’s data protection law (Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data), you can ask us to:

  • Tell you what personal information we hold about you
  • Correct information that’s wrong
  • Delete your information, where we’re allowed to
  • Limit how we use your information, or object to certain uses
  • Stop using your information for marketing

Where we rely on your consent, you can withdraw it at any time. To make a request, email adnanfixit2026@gmail.com. We may ask you to confirm who you are first. If you believe your information has been handled unlawfully, you also have the right to complain to the UAE Data Office.

Marketing Messages

We may contact you about your booking. We’ll only send promotional messages if you’ve agreed to them, and you can stop them at any time by telling us.

Children

Our website and services are not meant for children under 18, and we don’t knowingly collect their information.

Changes to This Policy

We may update this policy from time to time. The latest version will always be on this page, with the date at the top.

Contact Us

Questions about this policy or your information? Contact Adnanfixit at adnanfixit2026@gmail.com or 050 580 6253, or use our contact page.